Cancellation Policy

Cancellation Policy This policy explains how and until when a booking can be cancelled on Get Out (events.getout.live), operated by Tamada Media Private Limited. Cancellations are self-service and refunds are processed automatically via Razorpay. 1. Cancellation window - You can cancel an eligible booking up to 24 hours before the event's start time. - Within 24 hours of the event start time, cancellation is blocked entirely and the booking is not eligible for a refund. 2. Who can cancel - You, the buyer, from "My Bookings" in your account, or - Get Out staff, on request, from the event's Event Registration tab — in both cases only until 24 hours before the event starts. 3. What gets deducted When you cancel within the allowed window, the payment gateway fee charged by Razorpay is deducted from your refund. Razorpay charges this fee whether or not a booking is refunded, so it is not returned. The exact deduction and your final refund amount are shown to you on screen before you confirm. Example: a ₹1,000 ticket is refunded ₹976.40 after the gateway fee. 4. After you cancel - Your seat is released and, where a waitlist exists, offered to the next person in the fair queue. - Your refund is issued automatically via Razorpay to your original payment method and reflects within 7 working days (see our Refund Policy). 5. Events cancelled or rescheduled by the organiser - If the organiser or Get Out cancels an event, you receive a full refund with no deductions. - If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend, you may cancel and request a refund under the Refund Policy. 6. Non-cancellable bookings - Free-entry events and passes marked "non-cancellable" at the time of booking. - Bookings already within the 24-hour window or after the event start time. 7. Get Out Originals and ID-locked tickets - Drop and ID-locked tickets follow the same 24-hour window. As these are non-transferable, cancellation and any refund apply only to the original booker. 8. Contact For any cancellation issue, email info.getoutasbl@gmail.com and our team will revert. Last updated: 17 August 2026